Your privacy is our priority

1. Our commitment to your privacy

Loryx Tech Pty Ltd (ABN 98 700 010 699, ACN 700 010 699) recognises its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. Collection of personal information

We collect personal information that is necessary for our service delivery, including but not limited to:

• Name, job title, and organisation
• Contact details, including email and phone
• Project requirements and technical specifications
• Billing and payment information
• Website usage data collected through cookies

We only collect information that is directly relevant to our service provision. All collection is carried out by lawful and fair means.

3. How we use your information

Personal information is used for the following purposes:

• To provide and manage the services you have engaged us for
• To communicate with you about project updates and deliverables
• To improve our products, services, and user experience
• To comply with legal and regulatory obligations
• To send transactional communications directly related to our services

We do not sell, rent, or trade personal information to third parties for marketing purposes.

4. Cookies and tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how our site is used. We use cookies for:

• Essential site functionality (session management)
• Analytics to understand site usage patterns
• Security purposes to detect and prevent unauthorised access

Users may disable cookies through their browser settings, though this may affect certain site features.

5. Disclosure of personal information

We may disclose personal information to:

• Third-party service providers who assist us in delivering our services, bound by confidentiality obligations
• Regulatory and law enforcement authorities where required by law
• Your designated representatives with your consent

We do not disclose personal information to overseas governments or bodies unless required by Australian law.

6. Data security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications, access controls, and regular security reviews aligned with the ACSC Essential Eight framework.

7. Your rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Seek the removal or de-identification of your personal information
• Object to the use of your information for direct marketing
• Make a complaint about how we handle your personal information

To exercise any of these rights, or to raise a concern about our privacy practices, contact us at [email protected].

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When data is no longer needed, we take reasonable steps to securely destroy or de-identify it.

9. Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Contact us

For any privacy-related enquiries, requests, or complaints:

Email: [email protected]

Loryx Tech Pty Ltd — WA, 6153